1. Shipping Destinations
runwayvine.com currently ships orders exclusively to addresses within the United States.
The shipping destination at checkout is fixed to the United States. Customers may enter an eligible U.S. shipping address when placing an order. We do not accept orders for delivery to addresses outside the United States.
Please ensure that your shipping address, including the street address, apartment or unit number, city, state, and ZIP code, is complete and accurate before submitting your order.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or public holidays will generally begin processing on the next business day.
Processing includes order verification, item preparation, packaging, and shipment arrangements. Processing times may vary during periods of high order volume or when additional order verification is required.
Please note that order processing time is separate from shipping transit time.
3. U.S. Shipping and Delivery Time
After an order has been processed and handed over to the shipping carrier, delivery within the United States generally takes 3–7 business days.
The estimated overall delivery timeframe is as follows:
- Order Processing: 1–3 business days
- Shipping Transit: 3–7 business days
- Estimated Total Time: 4–10 business days
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier schedules, weather conditions, holidays, and other circumstances beyond our reasonable control.
4. Shipping Carriers
Depending on the delivery destination, package requirements, and carrier availability, orders may be shipped through established U.S. delivery providers, such as:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier used for an individual order may vary. Tracking information will be provided when available after the order has been dispatched.
The carriers listed above should be understood as examples of intended shipping options and should be retained in this policy only if they reflect the actual carriers used by runwayvine.com.
5. Shipping Fees
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Customers are responsible for reviewing the final order total, including shipping fees and applicable taxes, before submitting payment.
Any shipping fee applicable to an order will be charged as part of that order’s one-time payment. No recurring shipping charges or subscription fees will be applied.
6. Order Tracking
Once your order has been shipped, tracking information may be sent to the email address provided during checkout.
You can use the tracking number on the relevant carrier’s website to review available shipment updates. Please allow some time for tracking information to become active after the package has been handed over to the carrier.
If you have not received tracking information or need assistance locating your shipment, please contact us at retail@runwayvine.com.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible at retail@runwayvine.com. We will try to assist if the order has not yet been dispatched, but address changes cannot be guaranteed after shipment.
Delays or additional costs resulting from incorrect or incomplete addresses may occur. Any applicable charges will be handled in accordance with our policies and applicable law.
8. Delayed, Lost, or Missing Packages
Although we work to ensure that orders are shipped and delivered within the estimated timeframe, occasional delays may occur due to weather, carrier disruptions, peak shipping periods, incorrect addresses, or other unforeseen circumstances.
If your package has not arrived within the estimated delivery period, please check the tracking information first and then contact us at retail@runwayvine.com with your order number.
We will review the available shipment information and provide reasonable assistance in determining the next steps.
If tracking indicates that a package has been delivered but you cannot locate it, please check your delivery area and contact the carrier where appropriate. You may also contact our customer support team for assistance.
9. Shipping Restrictions
We currently ship only to eligible addresses within the United States. International destinations are not supported at checkout.
Shipping availability may be affected by carrier service limitations, address eligibility, or other operational restrictions.