1. Introduction
Welcome to runwayvine.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how runwayvine.com collects, uses, stores, and discloses information when you visit our website, browse our clothing collections, place an order, or contact our customer support team.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please discontinue using our website.
2. Information We Collect
We may collect the following categories of personal information when you interact with our website:
Personal Identification Information: Your name, email address, billing address, shipping address, and telephone number when provided during checkout or customer service communications.
Order and Transaction Information: Details about products purchased, order history, transaction status, delivery information, and related customer service requests. Payment card details are processed by the applicable payment service provider and may not be stored directly by us.
Device and Usage Information: Your IP address, browser type, device information, operating system, pages viewed, referring URLs, and interactions with our website.
Communication Information: Information you provide when contacting us regarding orders, products, returns, exchanges, or other inquiries.
3. How We Use Your Information
We may use the information we collect to:
- Process, confirm, and fulfill orders.
- Arrange shipping, delivery, returns, and exchanges.
- Communicate order updates and respond to customer inquiries.
- Provide customer support and resolve transaction-related issues.
- Maintain, operate, and improve our website and shopping experience.
- Detect, investigate, and prevent fraudulent transactions, unauthorized activities, and security risks.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
- Send promotional communications where permitted by law and, where required, with your consent.
We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the shopping experience.
Essential cookies may be used to enable functions such as shopping carts, checkout, account security, and order processing. Non-essential analytics or advertising cookies will be used in accordance with applicable consent requirements.
You may manage cookies through your browser settings or available cookie preference tools. Disabling certain cookies may affect the functionality of some website features.
5. How We Share Your Information
We do not sell your personal information in exchange for monetary payment. We may disclose personal information to the following categories of recipients when reasonably necessary:
- Payment Service Providers: To securely process payments and help prevent fraudulent transactions.
- Shipping and Delivery Providers: To deliver orders and facilitate returns or exchanges.
- Website Hosting and Technology Providers: To maintain website functionality, security, and technical operations.
- Analytics and Marketing Providers: To measure website performance or support marketing activities, subject to applicable privacy laws and consent requirements.
- Professional Advisers and Authorities: When necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud and security concerns.
These recipients may process personal information only as permitted by applicable law and the relevant arrangements.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, dispute resolution, fraud prevention, and compliance with legal obligations.
Retention periods depend on the nature of the information, the purpose for which it was collected, and applicable legal requirements. When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law.
7. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Although we take appropriate steps to safeguard information, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to applicable exceptions.
- Obtain a copy of certain personal information in a portable format.
- Opt out of certain targeted advertising, sales of personal information, or profiling activities where applicable.
- Withdraw consent where processing is based on consent.
- Appeal a decision regarding a privacy request where required by law.
- Exercise your privacy rights without unlawful discrimination.
To submit a privacy request, please contact us at retail@runwayvine.com. We may need to verify your identity before processing your request. We will respond within the timeframes required by applicable law.
9. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), may provide you with additional rights, subject to applicable requirements and exceptions.
These rights may include the right to know what categories of personal information we collect, the purposes for which information is used, and the categories of third parties to whom information is disclosed; the right to request access to or deletion of eligible personal information; and the right to correct inaccurate personal information.
California residents may also have the right to opt out of the sale or sharing of personal information, including sharing for cross-context behavioral advertising, where applicable. We do not sell personal information for monetary consideration. If our activities constitute a sale or sharing under California law, you may exercise the applicable opt-out right by contacting us at retail@runwayvine.com or by using any applicable privacy preference tools provided on our website.
We will not unlawfully discriminate against you for exercising your privacy rights.
10. Children’s Privacy
Our website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization.
If you believe a child has provided personal information to us inappropriately, please contact us at retail@runwayvine.com. We will review the request and take appropriate action as required by applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies and practices.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.
Any revised version will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your personal information.